Wales Contact the team Volunteering Policy Work Wales Wales Helpline As an additional service we are also able to offer specialist advice from the Helpline on a range of issues including support with aggressive and violent behaviour, education, the adoption process, and adoption disruption Wales Helpline: 0300 666 0006 10am to 2.30pm, Monday to FridayEmail: [email protected]A service for everyone affected by adoption. Calls will be charged at standard network rates. The helpline hours continue to operate Mon-Fri 10am-2.30pm as usual. It’s fine to call outside these hours, and any voicemails left will be picked up & dealt with the next working day. It’s also possible to arrange evening call backs up to 9pm where appropriate. The Helpline number is 0300 666 0006 (option 5 for Wales).