Talk to someone at AUK Information and support service Our information and support advisers offer practical suggestions, information and encouragement, or can point you in the right direction for specialist help. Wherever you are in the process, whatever difficulties you are having, make our information and support line your first port of call. Anyone is welcome to call including adoptees, adopters, kinship carers, professionals and members of support networks. How to contact us Call us 0300 666 0006 Options to select which nation's Information and support line you would like to talk to will be be offered once the above number has been called. Please note, we record all of the calls to our Information and Support Line teams. Should you wish for your call to remain anonymous, please let the advisor know at the start of your call. Calls will be charged at standard network rates. Request a call back or email response To request a call back or email response, please complete this form. If you would like a phone call, we will call you between 10am-2.30pm. Please note, we record all of our Information and Support Line calls. Should you wish for your call to remain anonymous, please let the advisor know at the start of your call. Email us You can also email us at [email protected] We aim to respond to all emails within 2 working days. If you’ve been waiting longer than this then please do get in touch again. When you make any kind of enquiry to our information and support line team, we retain a record on our secure database systems of your name, contact details, reason for call, outcome of the call and any other necessary relevant information shared which provides context for your enquiry (including details of any other individuals you have shared). This is a regulatory requirement of our registration as an Adoption Support Agency and all data held is retained and processed in compliance with the General Data Protection Regulations. Further information is available on our published Privacy Policy pages. Information and support line opening hours England (excluding Bank Holidays)Mon - Fri: 10.00 – 14.30 Scotland General information and support line: Mon – Fri: 10.00 – 14.30FASD Hub Scotland: Tues - Thurs: 10.00 – 14.00, Fri 10.00 - 13.00 Northern IrelandMon – Fri: 9.00 – 17.00 Wales Mon - Fri: 10.00 - 14.30 Manage Cookie Preferences