Our information and support advisers offer practical suggestions, information and encouragement, or can point you in the right direction for specialist help. Wherever you are in the process, whatever difficulties you are having, make our information and support line your first port of call. Anyone is welcome to call including adoptees, adopters, kinship carers, professionals and members of support networks. Kinship carers in Scotland should call the Kinship Care Advice Service for Scotland line on 0808 800 0006. 

0300 666 0006

(Options to select which nation's Information and support line you would like to talk to will be be offered once the above number has been called).

Please note, we record all of the calls to our Information and support line teams. 

Alternatively, you can contact our Information and support advisors at [email protected]

When you make any kind of enquiry to our information and support line team, we retain a record on our secure database systems of your name, contact details, reason for call, outcome of the call and any other necessary relevant information shared which provides context for your enquiry (including details of any other individuals you have shared). This is a regulatory requirement of our registration as an Adoption Support Agency and all data held is retained and processed in compliance with the General Data Protection Regulations. Further information is available on our published Privacy Policy Pages: https://www.adoptionuk.org/Pages/FAQs/Category/privacy-policy

Should you wish for your call to remain anonymous, please let the advisor know at the start of your call.

Opening hours

  • England
    (excluding Bank Holidays)
    Mon - Fri: 10.00 – 14.30

  • Scotland 
    General information and support line: Mon – Fri: 10.00 – 14.30
    FASD Hub Scotland: Tues - Thurs: 10.00 – 14.00, Fri 10.00 - 13.00

  • Northern Ireland
    Mon – Fri: 9.00 – 17.00

  • Wales
    Mon - Fri: 
    10.00 - 14.30

Calls will be charged at standard network rates.

In addition: our Forum is also a helpful source of peer-to-peer support where you can engage with other adopters.

Click here to access the Forum