The ASF provides funding to local authorities (LAs) and regional adoption agencies (RAAs) to pay for essential therapeutic services for eligible adoptive and special guardianship order (SGO) families. Mott MacDonald (MM) are the delivery partner working on behalf of the Department for Education (DfE) to administer the Fund to families. Please find here the latest information on how to raise a complaint about any aspect of the service you’ve received from the ASF delivery partner, including:

  • mistakes you believe have been made
  • unreasonable delays which exceed the published processing times
  • how you’ve been treated
  • not being kept informed


Please note they will not investigate complaints:

  • about government policy (including the scope and eligibility criteria of the ASF) or legislation
  • that have already been investigated or are currently being investigated by the LA or RAA local complaints procedure or the Local Government and Social Care Ombudsman
  • the way your claim has been handled, or the decisions that have been made by your LA/RAA
  • that are, or have been, subject to legal proceedings, including legal settlements


Adoption support fund complaints procedure