Our helpline advisers offer practical suggestions, information and encouragement, or can point you in the right direction for specialist help. Wherever you are in the process, whatever difficulties you are having, make our helpline your first port of call.

Links to related organisations and resources related to adoption click here.
Asking for help? Click here.


Monday to Thursday 10.00am - 2.30pm and Friday 10.00am - 12.30pm (excluding bank holidays)


  • England - 07904 793 974 and 07539 733079

You can also email them on AUKhelpline@pac-uk.org


Monday to Thursday 10.00am - 4.00pm and Friday 10.00am - 2.30pm

  • Northern Ireland - 028 9077 5211

Monday - Friday 10.00am – 2.30pm

  • Scotland - 0131 201 2489

  • Wales - 02920 230319

Calls will be charged at standard network rates.

You can also download and print our helpline flyer and put it up in your place of work to spread the word about this important service.

In addition: our Forum is also a helpful source of peer to peer support where you can engage with other adopters. Click here to access the Forum.