Our helpline advisers offer practical suggestions, information and encouragement, or can point you in the right direction for specialist help. Wherever you are in the process, whatever difficulties you are having, make our helpline your first port of call.

New number:

0300 666 0006

(Options to select which nation Helpline you would like to talk to will be be offered once the above number has been called).

You can also email the Helpline on [email protected]

Opening hours

  • England
    (excluding Bank Holidays)
    Mon - Thurs: 10.00 – 14.30
    Fri: 10.00 – 12.30

  • Scotland 
    General Helpline: Mon – Fri: 10.00 – 14.30
    FASD Scotland: Tues – Thurs: 10.00 – 14.30

  • Northern Ireland
    Mon – Fri: 9.00 – 17.00

  • Wales

    Mon – Wed: 10.00 – 14.30 & 19.00 – 21:00
    Thurs – Fri: 10.00 – 14.30

Calls will be charged at standard network rates.

In addition: our Forum is also a helpful source of peer-to-peer support where you can engage with other adopters.

Click here to access the Forum