Our helpline advisers offer practical suggestions, information and encouragement, or can point you in the right direction for specialist help. Wherever you are in the process, whatever difficulties you are having, make our helpline your first port of call.


Monday to Thursday 10.00am - 2.30pm and Friday 10.00am - 12.30pm (excluding bank holidays)

  • England - 07904 793 974 and 07539 733079

You can also email them on [email protected]

Monday to Thursday 10.00am - 4.00pm and Friday 10.00am - 2.30pm

  • Northern Ireland - 028 9077 5211

Monday - Friday 10.00am – 2.30pm

  • Scotland - 0131 322 8500

  • Wales - 02920 230319

Calls will be charged at standard network rates.

In addition: our Forum is also a helpful source of peer-to-peer support where you can engage with other adopters.

Click here to access the Forum