Our helpline advisers offer practical suggestions, information and encouragement, or can point you in the right direction for specialist help. Wherever you are in the process, whatever difficulties you are having, make our helpline your first port of call.

New number:

0300 666 0006

(Options to select which nation Helpline you would like to talk to will be be offered once the above number has been called).

You can also email the Helpline on [email protected]

Opening hours

  • England - Monday to Thursday 10.00am - 2.30pm and Friday 10.00am - 12.30pm (excluding bank holidays)

    - unfortunately the England Helpline will be closed Thursday 20th February. You can still email the Helpline email address (see above) and someone will respond as soon as they can but the phones will be closed today. We apologise for any inconvenience this may cause. 

  • Northern Ireland - Monday to Thursday 10.00am - 4.00pm and Friday 10.00am - 2.30pm

  • Scotland - General Helpline – Monday - Friday 10.00am – 2.30pm 
                    FASD Scotland – Tuesday – Thursday  10.00am – 2.30pm 

  • Wales - Monday - Friday 10.00am – 2.30pm

Calls will be charged at standard network rates.

In addition: our Forum is also a helpful source of peer-to-peer support where you can engage with other adopters.

Click here to access the Forum