Our helpline advisers offer practical suggestions, information and encouragement, or can point you in the right direction for specialist help. Wherever you are in the process, whatever difficulties you are having, make our helpline your first port of call. Anyone is welcome to call including adoptees, adopters, kinship carers, professionals and members of support networks. Kinship carers in Scotland should call the Kinship Care Advice Service for Scotland helpline on 0808 800 0006. 

0300 666 0006

(Options to select which nation's Helpline you would like to talk to will be be offered once the above number has been called).

Please note, we record all of the calls to our Helpline teams. Should you wish for your call to remain anonymous, please let the advisor know at the start of your call. 

Alternatively, you can contact our Helpline Advisors at [email protected]

Opening hours

  • England
    (excluding Bank Holidays)
    Mon - Fri: 10.00 – 14.30

  • Scotland 
    General Helpline: Mon – Fri: 10.00 – 14.30
    FASD Hub Scotland: Tues - Thurs: 10.00 – 14.00, Fri 10.00 - 13.00

  • Northern Ireland
    Mon – Fri: 9.00 – 17.00

  • Wales
    Mon - Fri: 
    10.00 - 14.30

Calls will be charged at standard network rates.

In addition: our Forum is also a helpful source of peer-to-peer support where you can engage with other adopters.

Click here to access the Forum