Three nations given their own helpline numbers to improve handling
Published: 08.04.15Northern Ireland, Scotland and Wales now each have a dedicated Adoption UK helpline telephone number.
The three new country numbers, which went live on April 1st, will improve handling, ensure calls are not missed and make data capture for reporting purposes more efficient.
Callers can now hold on for an adviser and be given a status update whilst holding, as opposed to just leaving a message. The new call handling system will also provide the helpline team with visibility of the number of callers holding.
Prior to the change callers from all four nations called the Adoption UK central helpline number. Our central helpline number 0844 8487900 will NOT be changing for those calling from England.
If you do not live in England, please use the numbers below for your specific country:
NORTHERN IRELAND: 02890099118
WALES: 029 2060 6200