Our LA lost my wife's medical report three times, a confidential report, missing in the local authority or hospital mail system.
They took the phrase 'adoptor led' to the extreme during stage one - made out it was out fault that we were overdue a 1st review meeting. Didn't bother to tell us about organised support group meeting, we were expected to be telepathic. Finally 'paused' us 6 months after applying, despite being open about wife's depression from the start, because of her past depression.
Still stuck in stage 1.
Can't help feeling that if I was a single bloke I'd have got through by now!