About us Jobs Advice and Communities Officer - Scotland Location: Edinburgh with home working as agreed. Some travel will be requiredSalary: £26,000 FTEHours of work: Full Time (35 hours)Duration: PermanentThis is an exciting opportunity to influence the development and delivery of coordinated and needs-led services to support Kinship Carers, reporting to Adoption UK’s Communities Lead and working closely with the Kinship Service Project Coordinator to plan and deliver services, while consulting with communities about their needs. The post holder will be responsible for providing information, advice and support regarding welfare related matters to kinship carers via a telephone helpline and case management system, working with external consultants to offer legal and welfare specific advice. They will also be responsible for carrying out administrative duties and providing informed welfare specific advice and information to colleagues. The post holder will support a planned programme of community activities specifically for Kinship Carers and their families across Scotland, while supporting existing volunteer led support groups and developing others in areas of need through sharing of information and provision of training workshops and facilitation of events. Some of your main responsibilities will be: Involvement in planning and delivery of community group activities throughout Scotland, including support groups, family events and youth activities while collaborating with external organisations and stakeholders for the purposes of promoting, developing and delivering kinship care community activities To respond to onward referrals from the National Kinship Care Advice Service – Scotland telephone helpline and enquiries via the inbox, responding appropriately regarding welfare information and advice, or case managing with external consultation as required, up to and including to the equivalent of Scottish National Standards Level 3. Development of training materials and resources for stakeholders’ information and support sessions about welfare rights and needs of kinship carers, and delivery of training for colleagues, carers and professionals Consult with volunteers and kinship care families to develop relevant programmes of events and peer-led community activities. Support of case management, including liaising with consultant organisations and managing own case load, including support of kinship care helpline, where required up to and including to the equivalent of Scottish National Standards Level 3. You will need: A knowledge or understanding of current issues affecting kinship families (Essential) Experience of administrative duties (Essential) Experience of working on a helpline or in a customer contact environment (Essential) Experience of using a range of IT applications that support customer-based services (Essential) Experience of collaborative work across different services within an organisation (Essential) Adoption UK is required to comply with a pre-employment vetting process for all prospective employees. You must be able to meet the following requirements: Provide eligibility to work in the UK and identity documentation Complete a satisfactory employment/education history check Complete a satisfactory PVG check Closing date: 04 December 2020 Interviews: via video conferencing expected to be week commencing 14 December 2020 You can also download the full candidate pack below: Candidate Pack Download the application forms below: Employment application form Equal Opportunity Monitoring Form Applications can be Emailed to [email protected] or posted to: HR Department, Adoption UK Units 11 & 12 Vantage Business Park, Bloxham Road, Banbury, Oxon, OX16 9UX.However, if posting, we suggest you take a copy of your application and call 01295 752249 to ensure we have received your application. We retain the right to close the advert before the listed closing date based on application volumes.