Hours of work:  Full-Time (35 hours per week)
Duration:  Permanent
Salary: £31,704
Location: Adoption UK head office in Banbury. 

Do you have a passion for providing amazing support? This is an opportunity to make a big difference to a very special group of families and the professionals who work with them.  

We are hiring an Adopter Support Manager to join the Membership Team at our head office near Banbury. Adoption UK is the leading support organisation for adopters, who are parenting some of the most vulnerable children in the UK. Our membership services include a network of community groups, events, training and a programme of ongoing engagement with adopters. As well as supporting our family members, the team looks after our professional and adoption agency members.  

The Adopter Support Manager will report to the Head of Membership and will lead on: 

  • Communications with existing members 
  • Developing a personalised membership support service for every stage of an adopter’s journey 
  • Management of the UK central adopter support resources and systems  
  • Line Management of the Membership Administrator and the England helpline advisors.  

The right candidate will have experience within a customer service or customer management environment, with good marketing and communications skills. Line management experience would be ideal, and working knowledge of CRM systems, contact centre environments and payment processes and systems would be preferred. If you have knowledge or experience of adoption, even better.  

Closing date for applications is 17th January 2020 

Interviews to be held in Banbury on Thursday 23rd January 

Please send a completed application to [email protected] or for further information please contact Rob Langley-Swain, Head of Membership – [email protected] 

For further information on this role download the Candidate Pack

Adopter Support Manager - Candidate Pack

To apply for this position, please complete the following Application and Equal Opportunities forms:

Employment application form

Equal Opportunity Monitoring Form

Applications to be emailed to [email protected]  
Applications can also be posted to: Rob Langley-Swain, Head of Membership, Adoption UK, Unit 11 and 12 Vantage Business Park, Bloxham Road, Banbury, OX16 9UX

If you have any queries on any aspect of the appointment process, need additional information or wish to have an informal discussion, please contact HR on 01295 752240 or alternatively via email at [email protected]